Shipping
&
Returns
Policy
Shipping & Return Policy - the basics
Welcome to Mobay Boutique shipping policy.
Here, you'll find all the information you need about our shipping methods, packaging, and costs. We believe in providing transparent and reliable shipping services to ensure that your orders reach you safely and efficiently.
How long does the Backordered items take?
Backordered items deliver in 6-8 weeks. Enjoy FREE SHIPPING on backorders using coupon code “bofreeship2025“.
We ship to most countries including, North and South America, Europe, United Kingdom, Asia, Africa, and, over 150 other countries & regions.
How does Mobay Boutique ship your order?
​ SHIPPING
ZONE METHOD PROCESSING TIME DELIVERY TIME ORDERS KILOGRAMS SHIPPING FEE
Canada Standard 3-8 Business Days 10-15 Business Days 0-$99.99 No limit $7.99
Canada Standard 3-8 Business Days 10-15 Business Days $100.00+ No limit Free
USA Standard 3-8 Business Days 12-15 Business Days 0-$99.99 No limit $9.99
Global Standard 3-8 Business Days 12-15 Business Days 0-$99.99 No limit $15.99
Global Standard 3-8 Business Days 12-15 Business Days $100.00+ No limit $5.99
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Free Shipping
We provide free delivery services for most countries as long as the final payment amount reaches $129 (Note: Free shipping is calculated on the subtotal after the discount is applied). Specific changes are subject to the final price displayed on the checkout page.
After placing an order, you will receive a product information confirmation e-mail;
After the payment, you will receive a successful payment confirmation e-mail;
After the order is shipped, you will receive a shipping information confirmation e-mail, contains tracking number, you can check the shipping province/state with the tracking number in https://www.17track.net/en or http://www.track718.com/en​
Free
After placing an order, you will receive a product information confirmation e-mail;
After the payment, you will receive a successful payment confirmation e-mail;
After the order is shipped, you will receive a shipping information confirmation e-mail, contains tracking number, you can check the shipping state with the tracking number in https://www.17track.net/en or http://www.track718.com/en
.Shipping methods offered and how long it take to ship
The total time it takes to receive your parcel is described as below:
Total delivery time = Processing Time + Shipping Time
Processing time = the time between when you place an order and when we ship it;
Shipping time = the time between when your order has been shipped and delivered to you;
Processing time: within 3-8 business days
The time it takes to prepare your items to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
Shipping time:
We have partnered with major international shipping companies including but not limited to DHL, UPS, FedEx, IB, and EMS to offer three shipping methods:
Expedited Shipping: 5-7 business days
Standard Shipping: 10-15 business days
Flat Rate Shipping: 15-30 business days
Customs tax
Taxes apply for imported goods/services and is regulated by the country law. Mobay Boutique is not responsible for any tax charged on its products. The amount of customs taxes are depend on policies and tax rates applied per country. Please contact local customs for clear information.
Important Notes:
1. Certain items are prohibited by some shipping carriers. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it arrives safely. This may require additional shipping time.
2. All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.
4. We ship all packages from our warehouse and distribution center.
Refund Policy
At Mobay Boutique, customer satisfaction is always our top priority. We want you to be completely satisfied with your purchase.
If for any reason you are unhappy, please contact Mobay Boutique support at support@mobayboutique.com
Welcome to ciciful.com. We pride ourselves in our product quality with strict quality control checks in place, but to provide you with maximum peace of mind, we offer a comprehensive 15 Day Returns Warranty. Buy with confidence and enjoy a great shopping experience.
Cancel & Refund
Order Status Reasons for Refund Request
Requirements and Notice Solution Before shipment
1. Forget to buy something
2. Buy the Wrong thing
3. Just don't want it anymore Apply cancel orders within 24 hours 100% order amount
Apply cancel orders after 24 hours 80% of the order amount (deduct 20% processing fee)
Pre order Failed
Customer service team will contact you for solutions Customer service team will contact you for solutions
Received Items not shipped
Package Broken
Quality Issues
1. Apply within 7 Days after delivery
2. Order ID
3. Clear Photos of this item
4. Brief description about the problems of the items Contact Customer Service Team via support@mobayboutique.com
Unhappy about the Clothes
Return Procedure
1 Take a clear photo of the item.
2. Contact our customer service team via support@mobayboutique.com.
3. Send the photos and order ID to the customer service team and tell them about your problems and the resolution you prefer. Return? Refund? Exchange? Resend？
4. The customer service team will send you the address of Mobay Boutique' International Center, please do not send the package back to where it came from, or it would delay your refund procedure.
5. Call the post office to arrange a collection or drop off at your nearest post office.
6. Notify us of the tracking number after you have returned the item(s).
7. All the exchanges or refunds will be processed within 2 working days once we have received the item(s)
Quality Check for Returns
1. When a return item arrives at our warehouse, we will inspect and/or test it to ensure it is return- eligible and meets the applicable return requirements listed on this page. If the item passes our quality check, we will issue a refund. If our inspection finds that the returned item is not return-eligible or does not meet the return requirements listed above, we will reject the return and refuse to issue a refund or credit.
NOTICE
1. The Package must be restored to the unopened state
2. Returned items must be returned in original product packaging.
3. Returned items must have no visible signs of wear or use.
4. Items returned without authorization will not be accepted.
5. The returned package must be printed and accompanied by an RMA slip.
6. The package must be sent to the address that Mobay Pride offers by email.
7. Customer is responsible for all return charges.
8. The original shipping fee and insurance are non-refundable.
9. The following items cannot be returned or exchanged: Fetish, bodysuits, lingerie, jewelry, beauty products, underwear, event and party supplies
10. No exchange or return or amendments on promotional items or last-chance items.
11. Customer is responsible for delivery problems caused by the wrong address.
12. We are only responsible for returns and refunds for products from Mobay Boutique
*We do not accept refund request without return. However, we can offer a coupon for your next order.
(Please contact our customer service for details.) for the following reasons
1. Don't like the item;
2. Not fit as expected without any quality problems;
3. Shipping status shows delivered but the buyer didn't receive;
4. Differences/misunderstanding (on products/fabric) which has already been claimed in our description/title;
5. Placed the wrong order and shipped.
Exchanges
We currently do not offer exchanges.
Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.
*If you have any other questions, please feel free to get in touch with our customer service at support@mobayboutique.com
Free Shipping
We provide free delivery services for most countries as long as the final payment amount reaches $99-$129 (Note: Free shipping is calculated on the subtotal after the discount is applied). Specific changes are subject to the final price displayed on the checkout page.
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