Refund Policy

Cancel & Refund
Order Status    Reasons for Refund Request  

Requirements and Notice Solution Before shipment    

1. Forget to buy something
2. Buy the Wrong thing
3. Just don't want it anymore    Apply cancel orders within 24 hours    100% order amount
Apply cancel orders after 24 hours    80% of the order amount (deduct 20% processing fee)
Pre order Failed  

Customer service team will contact you for solutions Customer service team will contact you for solutions
Received    Items not shipped
Package Broken
Quality Issues  

 1. Apply within 7 Days after delivery

2. Order ID

3. Clear Photos of this item

4. Brief description about the problems of the items Contact Customer Service Team via support@mobayboutique.com
Unhappy about the Clothes        

Return Procedure
1   Take a clear photo of the item.
2. Contact our customer service team via support@mobaybboutique.com.
3. Send the photos and order ID to the customer service team and tell them about your problems and the resolution you prefer. Return?   Refund? Exchange? Resend？
4. The customer service team will send you the address of Mobay Boutique' International Center, please do not send the package back to where it came from, or it would delay your refund procedure.
5. Call the post office to arrange a collection or drop off at your nearest post office.
6. Notify us of the tracking number after you have returned the item(s).
7. All the exchanges or refunds will be processed within 2 working days once we have received the item(s)

Quality Check for Returns

1. When a return item arrives at our warehouse, we will inspect and/or test it to ensure it is return- eligible and meets the applicable return requirements listed on this page. If the item passes our quality check, we will issue a refund. If our inspection finds that the returned item is not return-eligible or does not meet the return requirements listed above, we will reject the return and refuse to issue a refund or credit.